1. Overview

Fire Island Flyers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you use our website or place an order for printing and distribution services.

2. Information We Collect

We collect information you provide directly to us, including:

Order information: your name, email address, and the artwork files you upload when placing an order.
Payment information: payment is processed by Stripe. We do not store your full credit card number; Stripe handles all payment data in accordance with their own privacy policy and PCI DSS standards.
Contact form submissions: your name, email address, and the content of your message when you use our contact form.
Guide requests: your name and email address if you request our advertising guide PDF.

We may also collect basic technical data automatically when you visit our site, such as your browser type, referring URL, and pages viewed, through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including printing and distribution logistics.
Send you order confirmations, status updates, and follow-up communications related to your job.
Respond to your inquiries submitted through the contact form.
Send the requested advertising guide PDF to your email address.
Improve and maintain our website and services.
Comply with legal obligations.

We do not sell your personal information to third parties or use it for advertising profiling.

4. How We Share Your Information

We share your information only as necessary to operate our services:

Stripe — to process payments securely.
Resend — to send transactional emails (order confirmations, status updates).
Service providers who assist us in operating our website or fulfilling orders, under confidentiality obligations.
Legal authorities when required by law or to protect our rights.

5. Data Retention

We retain order and contact records for as long as necessary to fulfill the purposes described in this policy or as required by law. Artwork files uploaded for a completed order are retained for a reasonable period and then deleted. You may request deletion of your data by contacting us at the address below.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at hello@fi-flyers.com. We will respond to reasonable requests within 30 days.

7. Cookies & Tracking

Our website uses essential cookies and local storage to enable core functionality (such as maintaining your order session). We do not use third-party advertising cookies or tracking pixels. Basic analytics may be collected through server-side logging.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact

Questions or requests regarding this policy? Reach us at hello@fi-flyers.com.